Order Terms

ORDER TERMS

1. SCOPE AND VALIDITY OF TERMS 
   1.1. These terms (hereinafter referred to as “Order Terms”) apply to the purchase of goods sold by Imeloomad OÜ, registration code 14222916, located at Palli 12/1-2, Tallinn, through the online store (www.imeloom.ee) by the customer (hereinafter referred to as “Customer”).
   1.2. The parties shall be guided in their mutual relations by the Order Terms, the price list of Imeloomad OÜ, and the applicable laws of the Republic of Estonia.
2. ENTRY INTO FORCE OF THE CONTRACT
   2.1. The purchase-sale contract for the ordered goods is considered concluded upon the submission of the order by the Customer and the confirmation of the order by Imeloomad OÜ.
3. PRICES OF GOODS AND SERVICES
   3.1. The prices of the goods are listed in euros and include value-added tax. 3.2. Imeloomad OÜ reserves the right to make corrections to the prices of goods by notifying customers through updates on the website. The prices of goods applicable at the time of order submission are guaranteed to the customer for that specific order.
4. METHODS OF PAYMENT AND RECEIPT OF GOODS
   4.1. Payment for goods can be made via bank link. The payment intermediary for the store is Maksekeskus AS. Imeloomad OÜ is the data controller, and the company will transmit the necessary personal data for payment processing to the authorized processor Maksekeskus AS.
   4.2. You can review the transportation conditions of Imeloomad OÜ on the page TRANSPORT CONDITIONS. Payment for goods and services is made by bank transfer in advance, 100%.
5. AVAILABILITY OF GOODS
   5.1. Information regarding the availability of goods is provided in the product description.
6. CUSTOMER’S RIGHT TO WITHDRAW FROM THE ORDER
   6.1. The Customer has the right to withdraw from the purchase-sale contract concluded based on the order within 14 days from the delivery of the ordered goods to the Customer.
   6.2. To exercise the right of withdrawal, the customer must submit a corresponding application to Imeloomad OÜ’s email address imeloom[at]online.ee and return the ordered goods.
   6.3. The returned goods must not be used and must have all labels and be in their original packaging.
   6.4. If the returned goods are damaged and the damage did not occur as a result of normal use, the Customer must compensate for the decrease in the value of the goods.
   6.5. Purchased goods cannot be returned if the ordered product was made to order, taking into account the personal needs of the customer or according to the conditions specified by the customer. 6.6. Imeloomad OÜ will refund the amount paid for the goods to the Customer as soon as possible upon withdrawal from the contract, but no later than 14 days from the date of withdrawal, to the bank account provided by the Customer (the goods must be returned, or the customer must prove that the return shipment is on its way).
   6.7. The customer must bear the costs associated with the return of the goods.
7. RIGHT OF IMELOOMAD OÜ IN THE CONTRACT
   7.1. Imeloomad OÜ has the right to withdraw from the purchase-sale contract concluded based on the order if the Customer has not paid the invoice within the time specified on the invoice.
   7.2. The product may differ from the image as it is a handmade product.
8. WARRANTY TERMS
   8.1. Imeloomad OÜ provides a warranty for the ordered goods as stipulated by law. 8.2. The warranty is valid for the goods only when accompanied by the purchase invoice.
   8.3. The warranty does not apply if the defect in the goods is due to incorrect use, improper maintenance, or wear and tear of the product.
9. COLLECTION AND USE OF PERSONAL DATA
   9.1. Imeloomad OÜ confirms that the protection of all data provided by the buyer is ensured. The Imeloomad OÜ online store uses personal data solely for the fulfillment of orders and does not disclose information obtained during purchases to third parties, except as required by law.
10. CHANGES TO ORDER TERMS AND PRICE LIST
    10.1. Imeloomad OÜ reserves the right to change and supplement these terms and price lists.
    10.2. Changes and additions to the terms and price list will be announced on the website www.imeloom.ee, and the changes will take effect upon publication.
    10.3. If an order is placed before changes to the terms and price list, the terms and price list in effect at the time of order submission will apply to the Customer.
11. SUPERVISORY AUTHORITY AND TERMS
    11.1. The Consumer Protection Board’s Consumer Disputes Committee has supervisory authority over contracts concluded under these Order Terms. Additional information can be obtained from the consumer protection committee’s advisory phone at 1330 or 6 201 707. 11.2. The Customer has the right to file a complaint with the Consumer Complaints Committee or through the European Union’s online dispute resolution platform (ODR platform) at http://ec.europa.eu/odr.
12. FINAL PROVISIONS
    12.1. These Order Terms and purchase-sale contracts are governed by the laws of the Republic of Estonia.
    12.2. If any provision of the Order Terms is found to be invalid, it shall not affect the validity of the remaining provisions of the Order Terms or the purchase-sale contract. The invalid provision shall be replaced by a lawful provision that is legally and economically closest to the invalid provision.

After the conclusion of the purchase-sale contract, the Order Terms will be available at https://www.imeloom.ee.